Frequently asked questions
How is SENSEDUO committed to its sustainability mission?
SENSEDUO does not claim to be 100% sustainable. However, our goal is to guide clients to a more sustainable wardrobe through conscious consumption, closet evaluations and outfit curations based on their existing wardrobe.
What payment methods are available?
Where are the services provided?
The SENSEDUO headquarters is based in San Francisco. The stylists are currently available for booking in California and New York but open to travel for special circumstances or client needs.
What is the cancellation policy?
We strive to accommodate our clients the best we can and handle each cancellation on a case by case basis. However, once your deposit has been charged for the service, it is non-refundable. If need be, clients can re-schedule based on availability.
How do I purchase or redeem a gift card?
You can buy a SENSEDUO gift card in United States dollars (USD). Simply choose from the following options:
PRINTED GIFT CARD
Select a gift card amount
Include the recipient's name, address and a personal message (optional)
The gift will be delivered in SENSEDUO signature packaging
VIRTUAL GIFT CARD
Choose how much you would like to give
Add the recipient's name, email address and a personal message (optional)
The gift card will be emailed to the recipient and a delivery receipt will be emailed to you
For further assistance please email firstname.lastname@example.org
REDEEMING GIFT CARD
If you haven't done so already, please register for a SENSEDUO account. Then sign in, select My Account and under My Gift Cards enter your gift card code. Alternatively, you can redeem your gift card after your free consultation to decide which service will best fit your needs.
If your gift card exceeds the total service amount, the remaining balance will automatically be credited to your SENSEDUO account. If your service exceeds the value of the gift card, then you will be prompted to cover the difference with your choice of payment method.
What membership options does SENSEDUO offer?
COMING SOON, STAY TUNED!
What type of clients does SENSEDUO style?
Whether you're a fashion enthusiast or just boarding the fashion train - we're here to guide you through the process. There're no boundaries for self-expression and we whole-heartedly believe this! Our team is committed to providing exceptional services to clients of all ages, size, genders, and racial backgrounds – we don’t discriminate.
Why choose us?
How to secure a booking?
To secure a booking with SENSEDUO, we require everyone to fill out and sign a SENSEDUO Service Agreement which includes a credit card authorization form for payment. SENSEDUO will then charge a non-refundable deposit in the amount indicated on the agreement form once the appointment has been confirmed.
What is SENSEDUO and how do we operate?
SENSEDUO is the manifestation of two stylists who decided to combine businesses to collaborate and execute shared ideas because two brains are better than one! We are appointment based and dedicated to helping clients achieve their best fashionable selves while providing our perspective on style.
What is your return policy for purchases made through the shop?
How quickly can I expect my order to be processed?
What if I need to change or cancel my order?
We process orders quickly, but we’ll always try our best to make changes before we ship your order. The best way to do so is to email us as soon as possible, Monday thru Friday 10:00 a.m-5:00 p.m. Pacific time or email us at email@example.com.