Frequently asked questions

How is SENSEDUO committed to its sustainability mission?


SENSEDUO does not claim to be 100% sustainable. However, our goal is to guide clients to a more sustainable wardrobe through conscious consumption, closet evaluations and outfit curations based on their existing wardrobe.




What payment methods are available?


We accept all major credit cards including Amex. Furthermore, we offer clients alternative online payment methods including Zella, Venmo, and Apple Pay. We also will accept checks from established clients.




Where are the services provided?


The SENSEDUO headquarters is based in San Francisco. The stylists are currently available for booking in California and New York but open to travel for special circumstances or client needs.




What is the cancellation policy?


We strive to accommodate our clients the best we can and handle each cancellation on a case by case basis. However, once your deposit has been charged for the service, it is non-refundable. If need be, clients can re-schedule based on availability.




How do I purchase or redeem a gift card?


You can buy a SENSEDUO gift card in United States dollars (USD). Simply choose from the following options:

PRINTED GIFT CARD
Select a gift card amount
Include the recipient's name, address and a personal message (optional)
The gift will be delivered in SENSEDUO signature packaging

VIRTUAL GIFT CARD
Choose how much you would like to give
Add the recipient's name, email address and a personal message (optional)
The gift card will be emailed to the recipient and a delivery receipt will be emailed to you

For further assistance please email info@senseduo.com

REDEEMING GIFT CARD
If you haven't done so already, please register for a SENSEDUO account. Then sign in, select My Account and under My Gift Cards enter your gift card code. Alternatively, you can redeem your gift card after your free consultation to decide which service will best fit your needs.

Please note:
If your gift card exceeds the total service amount, the remaining balance will automatically be credited to your SENSEDUO account. If your service exceeds the value of the gift card, then you will be prompted to cover the difference with your choice of payment method.




What membership options does SENSEDUO offer?


COMING SOON, STAY TUNED!




What type of clients does SENSEDUO style?


Whether you're a fashion enthusiast or just boarding the fashion train - we're here to guide you through the process. There're no boundaries for self-expression and we whole-heartedly believe this! Our team is committed to providing exceptional services to clients of all ages, size, genders, and racial backgrounds – we don’t discriminate.




Why choose us?


At SENSEDUO, we come with an extensive and diverse professional background in the fashion industry, which informs our approach to consulting, styling, and navigating the overwhelming choices presented in the fashion/retail market. We have built a loyal dedicated clientele, some relationships of which exceed over 15 years. Clients look to us for our discerning eye and personalized approach to all services. We treat each client as an individual and are sensitive to their lifestyle needs. We use fashion as a tool to empower our clients.




How to secure a booking?


To secure a booking with SENSEDUO, we require everyone to fill out and sign a SENSEDUO Service Agreement which includes a credit card authorization form for payment. SENSEDUO will then charge a non-refundable deposit in the amount indicated on the agreement form once the appointment has been confirmed.




What is SENSEDUO and how do we operate?


SENSEDUO is the manifestation of two stylists who decided to combine businesses to collaborate and execute shared ideas because two brains are better than one! We are appointment based and dedicated to helping clients achieve their best fashionable selves while providing our perspective on style.




What is your return policy for purchases made through the shop?


You will be eligible for a full refund minus the shipping costs, in the case the item you ordered does not work out. You have 7 DAYS to return your item. To be eligible for a return, your item must be unworn and all designer tags must be attached with no exceptions. We will not be able to process a refund if the above is not adhered to. Refunds will be processed as soon as the item is received. We kindly ask that you allow 7-business days from the time we receive your package for returns to be processed.Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way.




How quickly can I expect my order to be processed?


For orders placed Monday - Friday before 2 p.m, your order will be processed within 24-hours. We will prioritize expedited shipments, and you will receive an email with a tracking number once your order is processed. Please reach out to our team at info@senseduo.com for further updates on your order. Note: We are taking all precautions needed to adhere to all COVID-19 measures to keep our staff and clients safe.




What if I need to change or cancel my order?


We process orders quickly, but we’ll always try our best to make changes before we ship your order. The best way to do so is to email us as soon as possible, Monday thru Friday 10:00 a.m-5:00 p.m. Pacific time or email us at info@senseduo.com.